My Account

How do I cancel my service?

If you need to cancel service, please contact our Customer Care team for your best options and to discuss any questions you might have and review any cancellation impacts. Please e-mail customercare@myenergytogo.com or call 888-853-5202 for more information.
I’m moving. Can I transfer my Energy To Go service to my new home?

We can help make your move easy. Use My Account to tell us where you're going and when you need power switched and we'll take care of the rest. You can always <send an e-mail> or call our helpful Customer Care team if you prefer.
Where can I see historical variable rates?

Click here to see Energy To Go's historical variable rates.
What is the refund policy?

Click here to review our current refund policy.
My power is out. Who do I call?

In the event of an emergency or outage, contact your Transmissions and Distribution Service Provider (TDSP or TDU) immediately.

Oncor Electric Delivery – 888-313-4747
DFW, North and West Texas

Report an outage
Track an outage
Set outage alerts

Texas-New Mexico Power Company – 888-866-7456
Lewisville and North Texas

Report an outage
Track an outage

CenterPoint Energy – 713-207-2222 or 800-332-7143
Houston and surrounding areas

Track an outage
Set outage alerts

AEP Texas – 866-223-8508
Abilene and West Texas; Corpus Christi, Rio Grande Valley and South Texas

Report an outage
Track an outage
Set outage alerts
My service was disconnected. How much money do I need in my account to be reconnected?

To restore electricity service on an account that has been disconnected for non-payment, you will need to make a payment that brings your past due balance to $0.
How do I set up an online account with Energy To Go?

You will receive an invitation to enroll after your enrollment with easy instructions to set your password.
Can I change my billing address or mailing address on my account?

Yes, you can update your billing/mailing address on your Overview dashboard or in your Account tab within My Account.
How do I retrieve my username or reset my password?

Click on Forgot Password and enter your Account Number and Email Address.
How do I change the email address associated with my account?

You may change your email address by logging in to My Account and editing Account Information section.
How do I add another Energy To Go account for online access?

We can help you with that through our Customer Care team. Contact us at 888-853-5202 Monday through Friday, 8am to 7pm for assistance setting up additional accounts.
How do I use My Account?

My Account

How do I cancel my service?

I’m moving. Can I transfer my Energy To Go service to my new home?

Where can I see historical variable rates?

What is the refund policy?

My power is out. Who do I call?

My service was disconnected. How much money do I need in my account to be reconnected?

How do I set up an online account with Energy To Go?

Can I change my billing address or mailing address on my account?

How do I retrieve my username or reset my password?

How do I change the email address associated with my account?

How do I add another Energy To Go account for online access?

How do I use My Account?